• Account Resolution Specialist

    Location US-PA-Berwyn
    # Positions
    1
    Requisition ID
    2018-3386
  •  

    ModSpace seeks a driven Account Resolution Specialist to provide excellent service or issue resolution to our customers while assertively reducing delinquent receivables.

     

    This customer facing role is a critical position to maintaining customer perception of our organization as well as profitable operations and contributes by:

    • Addressing billing inquiries
    • Reaching out to delinquent accounts
    • Negotiating satisfactory outcomes

    Day to day duties may include:

    • Contacting past due commercial account holders to discuss payment arrangements
      • This may include written correspondence such as letters, e-mails and web chats
    • Documenting efforts and contact to help determine appropriate next steps
    • Building a positive relationship with customers during all contacts
    • Oral and written communication must be clean and professional
    • Negotiating acceptable payment arrangements per guidelines, including recommending settlements when warranted
    • Skip tracing when contact with customer ceases or coordinating with 3rd party agencies
    • Working effectively with other ModSpace team members across functions to reach a resolution for accounts
    • Researching unapplied cash in internal systems in search of un-posted payments

    A ModSpace Collector must have:

    • High school diploma or equivalent
    • Minimum 5 years prior experience in a customer service, collections, dispute management or other related role, preferably in a commercial (B2B) environment
    • Keen listening skills and the ability to persuade others combined with a strong customer service orientation
    • Demonstrated accuracy at 35-40wpm keyboarding speed

    Preferred:

    • Automated dialer experience
    • Knowledge of the FDCPA and requirements

    All ModSpace team members must have:

    • PC Proficiency in a Windows environment with MS Office Suite
    • Excellent verbal, written, interpersonal, presentation and organizational skills 
    • A drive to provide world-class customer service
    • The highest levels of integrity

    If you are a well-qualified candidate, please submit your resume in confidence today!

     

    We provide a state-of-the-art, business casual office environment, in addition to a wide range of employee benefits: 

    • Paid Time Off – 20 days per year to start (US) plus company holidays!
    • Medical, Dental and Vision Insurance Plans
    • Employee and Dependent Life Insurances
    • Short-term and Long-term Disability Insurances
    • 401(k) Plan with Match (US) / Defined Contribution Plan (Canada)
    • Flexible Spending Accounts for Medical or Dependent Care Expenses (US)
    • Supplemental benefit offerings such as health and wellness discount programs, will preparation services, affinity programs

    A career with ModSpace offers professional development and opportunity with a stable and growing North American firm. Our mid-size means our employees enjoy the resources of a large company in an environment where they are highly visible and have a direct impact on performance.

     

    Come build your future with ModSpace!  

     

     

    ModSpace believes diversity makes us a stronger organization. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sex, national origin, age, marital or family status, sexual orientation, genetics, disability, military or veteran status or any other legally protected condition or characteristic.

     

    For more information about ModSpace, please visit www.modspace.com in the US or www.modspace.ca in Canada.

     

    Please view a copy of our US Equal Employment Labor Law poster here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

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