Renewal Specialist

US-PA-Berwyn
# Positions
1
Requisition ID
2017-3272

 

ModSpace is seeking a Renewal Specialist in our Berwyn, PA North American headquarters.

 

This is an ideal opportunity for professionals with 0-2 years of work experience to join a mid-sized North American company in an engaging role with great coaching and training in the sales and service process.

 

ModSpace Renewal Specialists engage with our customers across North America and drive sales revenue and customer satisfaction by:

  • Successfully executing lease renewal terms 
  • Providing lease renewal or service support for clients and territory sales managers

Position Responsibilities include: 

  • Take lead on customer outreach as contract approaches end of lease term
  • Utilize salesforce.com case tracking to indicate customers intentions: Renewal, Return or Relocation
  • Lease renewals requires price and term negotiation and proper documentation with customers
  • Inbound customer touchpoints;
    • Handle inbound phone calls from the ModSpace 800 renewal number.
    • Handle inbound phone calls from Customer Service, Inside Sales Associates, and Territory Sales Managers
    • Monitor and managed the Lease Renewal mailbox
    • Handle emails received from Customer, Customer Service, Inside Sales Associates, and Territory Sales Managers
  • Outbound customer touchpoints;
    • Proactively call exception cases in salesforce.com
    • Follow up on all current open cases
    • Involve Territory Sales Managers as needed on larger renewals
    • Proactively call for final notification before lease expiration
    • Outreach to active expired contracts in high utilized markets

 

A successful Renewal Specialist has: 

  • A Bachelor’s degree
    • OR a minimum of two years of customer service or sales experience
  • Excellent verbal and written communication skills, interpersonal and organizational skills
  • Keen listening skills and ability to persuade others to resolve issues
  • Strong computer skills and capability to learn new systems and processes
  • Exceptional ability to multi-task and manage personal productivity
  • Strong organization skills with ability to manage multiple tasks simultaneously
  • The ability to work effectively in a team environment and as an individual contributor
  • A forward-thinking, results-oriented approach

Preferred:

  • Understanding of ModSpace products

 

All ModSpace team members must have: 

  • PC Proficiency in a Windows environment with MS Office Suite, especially Microsoft Excel
  • Excellent verbal, written, interpersonal, presentation and organizational skills       
  • A drive to provide world-class customer service
  • Ability to work in a team environment
  • The highest levels of integrity
  • An unwavering commitment to SAFETY

 If you are a well-qualified candidate, please submit your resume in confidence today!

 

 

We provide a state-of-the-art, business casual office environment, in addition to a wide range of employee benefits: 

  • Paid Time Off – 20 days per year to start (US) plus company holidays!
  • Medical, Dental and Vision Insurance Plans
  • Employee and Dependent Life Insurances
  • Short-term and Long-term Disability Insurances
  • 401(k) Plan with Match (US) / Defined Contribution Plan (Canada)
  • Flexible Spending Accounts for Medical or Dependent Care Expenses (US)
  • Supplemental benefit offerings such as health and wellness discount programs, will preparation services, affinity programs

A career with ModSpace offers professional development and opportunity with a stable and growing North American firm. Our mid-size means our employees enjoy the resources of a large company in an environment where they are highly visible and have a direct impact on performance.

 

Come build your future with ModSpace!  

 

 

ModSpace believes diversity makes us a stronger organization. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sex, national origin, age, marital or family status, sexual orientation, genetics, disability, military or veteran status or any other legally protected condition or characteristic.

 

For more information about ModSpace, please visit www.modspace.com in the US or www.modspace.ca in Canada.

 

Please view a copy of our US Equal Employment Labor Law poster here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

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