HVAC Service Advisor

US-PA-Berwyn
# Positions
1
Requisition ID
2017-3214

 

ModSpace is seeking to add an EPA-certified HVAC Customer Service Advisor to join our busy team at our North American headquarters in Berwyn, PA.

 

With a North American footprint, this is a full-time, year-round position Monday through Friday.

 

The HVAC Service Advisor joins our team to provide technical expertise for inbound HVAC-service related calls and will help ensure a quick response to the customer in the most cost effective manner.

 

Day to day activities may include:

  • Conducting calls/gathering information from customers regarding HVAC service issues

  • Analyzing inbound HVAC calls to determine need for service case

  • Selecting Vendor and Issuing a Purchase Order

  • Analyzing ModSpace HVAC spend and provide cost saving solutions

  • Negotiating cost reductions with vendors/suppliers

  • Ensuring work was completed satisfactorily

  • Adding repairs to the building record in operating systems

  • Assist Service Dispatchers in interpreting and dispatching HVAC service related calls

  • Providing training and guidance to other dispatchers regarding HVAC service calls as needed

  • Act as back up to Service Dispatchers in all areas of Service Calls, when necessary

  • Other Special Projects as required

This role works closely with our branch operations staff across North America to ensure a high level of Customer Service while minimizing cost. For more about ModSpace and commercial modular construction visit our YouTube Channel!

 

 

The HVAC Customer Service Dispatcher must have:

  • Bachelor Degree or equivalent related experience
  • A valid current Universal EPA Certification
  • A Minimum of 2 years hands-on HVAC repair and diagnosis experience
    • Knowledge of HVAC wall-mount units
    • Knowledge of Split Systems (Heater inside/Condenser Coils outside)
    • Successful troubleshooting experience
  • Knowledge of ASHRAE regulations
  • High degree of professionalism
  • A focus on Customer Service
  • The ability to perform job responsibilities with minimal supervision
  • Attention to detail
  • Keen listening skills and ability to persuade others
  • Ability to work effectively in a team environment or as an individual contributor

All ModSpace team members must have: 

  • PC Proficiency in a Windows environment with MS Office Suite
  • Excellent verbal, written, interpersonal, presentation and organizational skills       
  • A drive to provide world-class customer service
  • The highest levels of integrity
  • An unwavering commitment to SAFETY 

If you are a well-qualified candidate, please submit your resume in confidence today!

 

We provide a state-of-the-art, business casual office environment, in addition to a wide range of employee benefits: 

  • Paid Time Off – 20 days per year to start (US) plus company holidays!
  • Medical, Dental and Vision Insurance Plans
  • Employee and Dependent Life Insurances
  • Short-term and Long-term Disability Insurances
  • 401(k) Plan with Match (US) / Defined Contribution Plan (Canada)
  • Flexible Spending Accounts for Medical or Dependent Care Expenses (US)
  • Supplemental benefit offerings such as health and wellness discount programs, will preparation services, affinity programs

A career with ModSpace offers professional development and opportunity with a stable and growing North American firm. Our mid-size means our employees enjoy the resources of a large company in an environment where they are highly visible and have a direct impact on performance.

 

Come build your future with ModSpace!  

 

 

ModSpace believes diversity makes us a stronger organization. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sex, national origin, age, marital or family status, sexual orientation, genetics, disability, military or veteran status or any other legally protected condition or characteristic.

 

For more information about ModSpace, please visit www.modspace.com in the US or www.modspace.ca in Canada.

 

Please view a copy of our US Equal Employment Labor Law poster here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

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