ModSpace is seeking to add an EPA-certified HVAC Customer Service Advisor to join our busy team at our North American headquarters in Berwyn, PA.
With a North American footprint, this is a full-time, year-round position Monday through Friday.
The HVAC Service Advisor joins our team to provide technical expertise for inbound HVAC-service related calls and will help ensure a quick response to the customer in the most cost effective manner.
Day to day activities may include:
Conducting calls/gathering information from customers regarding HVAC service issues
Analyzing inbound HVAC calls to determine need for service case
Selecting Vendor and Issuing a Purchase Order
Analyzing ModSpace HVAC spend and provide cost saving solutions
Negotiating cost reductions with vendors/suppliers
Ensuring work was completed satisfactorily
Adding repairs to the building record in operating systems
Assist Service Dispatchers in interpreting and dispatching HVAC service related calls
Providing training and guidance to other dispatchers regarding HVAC service calls as needed
Act as back up to Service Dispatchers in all areas of Service Calls, when necessary
Other Special Projects as required
This role works closely with our branch operations staff across North America to ensure a high level of Customer Service while minimizing cost. For more about ModSpace and commercial modular construction visit our YouTube Channel!
The HVAC Customer Service Dispatcher must have:
All ModSpace team members must have:
If you are a well-qualified candidate, please submit your resume in confidence today!
We provide a state-of-the-art, business casual office environment, in addition to a wide range of employee benefits:
A career with ModSpace offers professional development and opportunity with a stable and growing North American firm. Our mid-size means our employees enjoy the resources of a large company in an environment where they are highly visible and have a direct impact on performance.
Come build your future with ModSpace!
ModSpace believes diversity makes us a stronger organization. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sex, national origin, age, marital or family status, sexual orientation, genetics, disability, military or veteran status or any other legally protected condition or characteristic.
Please view a copy of our US Equal Employment Labor Law poster here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf